Cancellation & Refund Policy
At 91Digitals, we’re committed to providing you with exceptional service. We understand that situations can change, and you might need to cancel a project after placing an order. This policy outlines our cancellation and refund process to ensure transparency and a smooth experience.
Cancellations:
- Before Work Begins: You can cancel your order at any point before we begin work on your project. In this case, you will receive a full refund.
- After Work Begins: Once work commences on your project, cancellations are reviewed on a case-by-case basis. We will assess the amount of work completed and deduct a prorated amount from your refund.
Refunds:
- Refunds will be issued to the original payment method used to place the order.
- Processing time for refunds can take 3-5 business days, depending on your bank’s policies.
- We reserve the right to deduct any processing fees incurred during the transaction from the refund amount.
Non-Refundable Services:
- Initial consultations and strategy sessions are non-refundable.
- Any third-party service fees associated with your project (e.g., stock photos, ad platform charges) are non-refundable.
How to Request a Cancellation:
To request a cancellation, please contact us via email at [email protected] or phone at +91 88102 64984. Be sure to include your project name and order number in your communication.
Contact Us:
If you have any questions regarding our Cancellation & Refund Policy, please don’t hesitate to reach out to our friendly team. We’re here to help!
Additional Notes:
- We encourage you to review our project proposals and timelines thoroughly before placing an order. This will help avoid any misunderstandings.
- We strive to maintain open communication throughout the project lifecycle. If you have any concerns or need to make changes, please let us know as soon as possible.
By working together, we can ensure a successful and satisfying experience for both parties.